1. Scope and contracting party
These Terms apply to all orders placed in the online store troispommeshome.com. Your contracting party is TP Development ApS, Strandvejen 102 B, 5th floor, 2900 Hellerup, Denmark, trading as TroisPommes Home®, CVR/VAT no. DK40198903, email: hey@troispommeshome.com ("we"). The store runs on the Shopify platform. Any conflicting terms of the customer do not apply.
2. Formation of the contract
The presentation of products in the store is not a legally binding offer but an invitation to order. By clicking the order button, you submit a binding offer to buy the goods in your cart. The contract is concluded when we confirm your order by email (order confirmation). Before submitting your order, you can review and correct your entries at any time. The contract languages are English and German.
3. Storage of the contract text
We store the contract text and send you the order details and these Terms by email. You can view your past orders in your customer account.
4. Prices and payment
All prices are final prices and include statutory VAT. Shipping is free on all orders to the EU, the United Kingdom and Switzerland; see our Shipping Policy for details. The available payment methods are shown at checkout.
5. Delivery
We deliver to the EU, the United Kingdom and Switzerland. Delivery takes 5–7 business days. Deliveries to the United Kingdom and Switzerland are made DDP (Delivered Duty Paid): customs duties and import charges are paid by us and included in the price; you pay nothing extra on delivery. See our Shipping Policy for details.
6. Retention of title
The goods remain our property until paid in full.
7. Right of withdrawal
Consumers have a 30-day right of withdrawal from receipt of the goods. You can withdraw via the "Withdraw from contract here" button in the footer of every page (https://troispommeshome.com/pages/widerruf-formular) or by email. Details are set out in our Withdrawal Notice (Refund Policy), which includes the model withdrawal form.
8. Warranty and guarantee
The statutory rights for defects apply. In addition, we provide a voluntary 5-year guarantee on all products (The Lounge Grill: 2 years). It covers manufacturing and material defects under normal use and does not cover normal wear and tear or misuse. We decide case by case whether to repair the product or replace the defective part; if neither is possible, we refund the purchase price. Full guarantee terms are set out in our Refund Policy (Withdrawal, Returns & Warranty). Your statutory consumer rights are not affected by the guarantee.
9. Vacuum-packed products
Most products are delivered vacuum-packed. Vacuum packing is not intended for long-term storage. We strongly recommend opening the packaging within 3 months of receipt and letting the foam fully expand (approx. 24 hours) before fitting the covers. Vacuum-sealed products cannot be returned once the vacuum seal is opened. Your statutory warranty rights are not affected.
10. Colours
We try to show the colours and images of our products as accurately as possible. Colour reproduction may vary depending on your screen.
11. Liability
We are liable without limitation for intent and gross negligence, for injury to life, body or health, under product liability law and to the extent of any guarantee given. For slightly negligent breach of an essential contractual obligation (one whose fulfilment makes proper performance of the contract possible in the first place and on which you may regularly rely), our liability is limited to the foreseeable damage typical for this type of contract. Otherwise, liability for slight negligence is excluded.
12. Use of the website and contributions
The content of this website is protected by copyright. If you send us reviews, comments or other contributions, you grant us the simple, royalty-free right to publish them in connection with our store. Contributions must not infringe third-party rights or contain unlawful content.
13. Data protection
Information on how we process your personal data is set out in our Privacy Policy.
14. Governing law
Danish law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law applies only insofar as it does not deprive you of the protection of mandatory provisions of the law of the country in which you have your habitual residence.
15. Consumer dispute resolution
We do not participate in alternative dispute resolution proceedings before a consumer arbitration board. The EU Online Dispute Resolution (ODR) platform was discontinued in July 2025. If you have a complaint, please contact us first at hey@troispommeshome.com. You can also complain to the Danish Competition and Consumer Authority (Konkurrence- og Forbrugerstyrelsen, www.kfst.dk), or, if you live in another EU country, contact the European Consumer Centre in your country (European Consumer Centres Network, ECC-Net).
16. Final provisions
If any provision of these Terms is invalid, the validity of the remaining provisions is not affected. Questions about these Terms can be sent to hey@troispommeshome.com.
