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FAQ
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Product & Brand
Shipping & Delivery
Warranty
What's the difference between TroisPommes Home and other outdoor furniture brands?
TroisPommes Home redefines outdoor furniture with its innovative, multi-functional designs that blend timeless Scandinavian aesthetics with premium durability, offering 100% water, frost, stain, and UV resistance, certified Oeko-Tex® Standard 100 quality, and eco-friendly vacuum-packed delivery for convenience and sustainability.
Can the furniture stay outside all year?
Yes, our outdoor lounge furniture is 100% weatherproof and designed for year-round use. The premium fabric is water-repellent, UV-proof, and SGS-tested to the highest standards. It's resistant to water, frost, stains, and even pool and salt water, ensuring durability in all climates.
Can I clean and wash the furniture fabric?
Yes, the fabric is super easy to maintain. It can be washed at 40°C and tumble-dried on low temperatures. You can simply also brush off loose dust or remove stains with a damp cloth and lukewarm water.
Additionally, every item comes with a Free protection cover for extra protection during long periods of non-use.
Can I use the lounge furniture for other occasions too?
Yes, TroisPommes Home's versatile lounge furniture is designed for both outdoor and indoor use, making it perfect for sofa corners, gaming setups, children's rooms, festive events, or parties, thanks to its practical and durable fabric.
What's inside the furniture filling?
Our outdoor furniture is filled with high-density PU sofa foam, ensuring ultimate comfort and durability. This innovative approach provides optimal seating support while maintaining the luxurious lounge feel.
Where are you located?
Our TroisPommes Home HQ and team are located in Copenhagen, Denmark 🇩🇰
Do you ship internationally?
Yes, we provide fast international shipping across Europe.
Delivery times typically range from 4-7 business days, depending on your location. Plus, if you order 3 or more items, you’ll enjoy Free shipping!
If you have doubts if we can deliver to your country, please reach out to our team via sales@troispommeshome.com
When will I receive my order?
Shipping timelines vary per country, but typically delivery range from 4-7 business days, depending on your location.
Plus, if you order 3 or more items, you’ll enjoy Free shipping!
When does my order apply for free shipping?
Orders with 3 or more items will apply for free fast shipping in all of Europe.
How much does shipping cost?
Orders under 3 items (1-2 products) will get applied with €50 per item in cart.
Delivery times typically range from 4-7 business days, depending on your location.
If you order 3 or more items, you’ll enjoy Free shipping in all of Europe!
What kind of warranty is offered?
Your satisfaction is our top priority and we’re happy to give you a 5 year warranty.
You also have the right to return any product purchased from us within 14 days of the delivery date. The product needs to be in its original vacuum packaging, and in the same condition as when you received it.
What if I want to return my order?
Your satisfaction is our top priority and we’re happy to offer you a 14 day easy returns service.
The product needs to be in its original vacuum packaging, and in the same condition as when you received it.
What will I receive in my package?
n a single package of TroisPommes Home, you'll find everything you need for an exceptional outdoor lounge experience:
✓ Fabric Cover
✓ Vacuum-Packed Foam
✓ Extra Protection Cover
✓ Instruction Manual
✓ Inspiration Guide
What if I receive a defective product?
We kindly request that you carefully inspect your order upon receipt. If you discover any defects, damage, or if by any chance you receive an incorrect item or color, please contact us. Your satisfaction remains our top priority and we’re happy to give you the best possible solution.
Can't find an answer to your question?
For any questions or more information, please send us a message. Please allow up to two business days for a response.
Our customer support team is available on weekdays from 10 am–12 pm and 2–4 pm.
Copenhagen, Denmark
For Cooperations, Media & Press
Want to work with us or need more information about TroisPommes Home?
sales@troispommeshome.com
For Designers & Architects
Thinking of including us in your next project?
sales@troispommeshome.com
For Retailers
Interested in offering TroisPommes Home through your store catalog?
sales@troispommeshome.com