Shipping Policy
At TroisPommes Home, we understand the importance of timely and reliable shipping to enhance your shopping experience. Please take a moment to review our shipping policy.
Processing Time
Orders are typically processed and shipped within 1 business day from the date of purchase, excluding weekends and holidays. During peak seasons or promotional periods, processing times may vary. We appreciate your patience during these times.
Shipping Rates
Shipping rates are calculated based on your selected order volume. Orders with 3 or more items included will get applied with free shipping in all of Europe. Orders with 1-2 items will pay €50 per product delivered.
Delivery Time
Delivery times vary depending on the destination of your order. Please note that unforeseen circumstances such as weather delays, customs clearance processes or carrier issues may impact delivery times. But overall delivery times typically range from 4-7 business days.
Change of Address
If you need to change the shipping address for an order that has already been placed, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been processed for shipping.
Order Cancelation
We aim to ship orders out as quickly as possible. Once your order enters processing, it's on its way to you in no time. You have a window of 2 hours from the time you place your order to request a cancelation. Just reach out to our friendly customer support team via email sales@troispommeshome.com with your order number handy, and we'll take care of the rest.
Return Policy
We strive to provide our customers with the highest-quality outdoor lounge furniture on the market that meet their expectations for comfort and functional design. We understand that sometimes a product may not meet your needs or expectations, and we want to make the return process as smooth as possible.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Eligibility for Returns:
To be eligible for a return, the product needs to be in its original vacuum packaging, and in the same condition as when you received it with all parts complete.
How to Initiate a Return:
To initiate a return, please contact our customer service team at sales@troispommeshome.com. Please provide your order number and a brief explanation of the reason for the return or how we can improve our products.
Return Shipping:
Customers bear the responsibility for return shipping costs unless the return is a result of an error on our part or if the product is found to be defective/wrong item. Please note that shipping delays due to customs clearance, which are beyond our control, are not considered valid reasons for initiating a return.
In the event that your package arrives damaged, defective, or contains the wrong color/size, we will cover the return shipping costs. Customer must contact support within 14 days of receiving the product to report the matter.
Refund Process:
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to the original method of payment within 7 business days.
Refunds may take additional time to appear in your account, depending on your financial institution.
Exchanges:
If you wish to exchange your order for a different size or model, please indicate this when initiating the return. Exchanges are subject to product availability.
Defective or Damaged Items:
If you receive a defective or damaged product, please contact our customer service team immediately. We will provide instructions on how to return the item and arrange for a replacement or refund.
Cancellation Policy:
Orders may be canceled within 12 hours of purchase. Please contact our customer service team to cancel your order.
Contact Information:
For any questions or concerns regarding our return policy, please contact our customer service team at sales@troispommeshome.com
