Shipping
Processing time
Orders are usually processed and dispatched within 1 business day of purchase, excluding weekends and public holidays. Processing times may vary in peak season or during promotions.
Shipping costs
We deliver to the EU, the United Kingdom and Switzerland (for the UK and Switzerland, delivery is DDP – Delivered Duty Paid: customs duties and import charges are paid by us and included in the price). Shipping is free on all orders to the EU, the United Kingdom and Switzerland.
Delivery time
Delivery takes 5–7 business days. Unforeseen circumstances such as weather, customs clearance or carrier issues may delay delivery.
Change of address
If you need to change the delivery address of an order already placed, please contact us as soon as possible. Once the order has been processed for shipping, we cannot guarantee a change.
Cancellation
You can request a cancellation within 2 hours of placing your order by emailing hey@troispommeshome.com with your order number. Your statutory right of withdrawal is not affected.
Returns & Withdrawal
You have a 30-day right of withdrawal from receipt of the goods. To withdraw, use the "Withdraw from contract here" button in the footer of every page (https://troispommeshome.com/pages/widerruf-formular) or email hey@troispommeshome.com. The full Withdrawal Notice, the model withdrawal form and the full guarantee terms are in our Refund Policy.
How to return: Returns are handled via ReverseHero and go to Mammen & Drescher A/S, Oldenvej 10A, 3490 Kvistgård, Denmark. Please send the goods back within 30 days of declaring your withdrawal.
Return costs: Return shipping is paid by the customer and costs from approximately €50 per item; the exact price is shown when you book the return. If the item is defective, damaged or the wrong item was delivered, we cover the return costs.
Condition of goods: Vacuum-sealed products cannot be returned once the vacuum seal is opened. Please return the item complete and in its original packaging where possible. You are only liable for diminished value resulting from handling beyond what is necessary to inspect the goods.
Refund: We refund all payments, including standard delivery costs, as soon as possible and no later than 14 days from the day on which we are informed about your decision to withdraw, using the original payment method. We may withhold the refund until we have received the goods back or you have provided proof of return.
Exchanges: If you would like a different colour, size or model, please tell us when you return the item. Exchanges are subject to availability.
Defective or damaged goods: The statutory warranty applies (2 years from delivery, free of charge). Please contact hey@troispommeshome.com without delay and we will arrange a replacement or refund. In addition, we provide a voluntary 5-year guarantee on all products (The Lounge Grill: 2 years) covering manufacturing and material defects under normal use (not normal wear and tear or misuse). We decide case by case whether to repair the product or replace the defective part; if neither is possible, we refund the purchase price. Your statutory rights are not affected.
Contact: For questions about returns, contact our customer service team at hey@troispommeshome.com
